Refund & Cancellation Policy
Escrow keeps every rupee safe until the handover is done. Here's exactly when an order can be cancelled and when money comes back.
This policy is a working draft written for the platform build. It is not legal advice and should be reviewed by a lawyer before proplayermarket.in goes fully live.
1. Our role
Pro Player Market is a marketplace that connects buyers and sellers of gaming accounts. We are not the seller of any account listed on the platform. Every payment is held in escrow until the order is completed, which protects both parties. This policy explains when an order can be cancelled and when a refund is issued.
2. Cancellation by the buyer
A buyer may cancel an order only while it is in 'pending payment' status — that is, before payment has been completed. Once a payment is successfully made and the order moves to 'paid', the order cannot be cancelled unilaterally by the buyer, because the seller has already been notified to prepare the handover. After payment, the only way to recover funds is through the dispute process described below.
3. Cancellation by the seller or platform
If a seller fails to deliver the account, becomes unresponsive, or asks the buyer to pay outside the platform, the order may be cancelled and the buyer will receive a full refund of the amount paid. Pro Player Market reserves the right to cancel any order that violates our Terms, involves fraud, chargebacks, stolen payment methods, or breaches of a game publisher's rules, and to refund or withhold funds as appropriate.
4. When refunds are issued
A refund is issued to the buyer only in these cases: (a) the seller does not deliver the account within a reasonable time; (b) the delivered account materially does not match the listing (wrong game, rank, level, region or missing promised items) and this is proven through the order thread; (c) the account is recovered by the seller shortly after delivery and this is proven; or (d) a dispute is resolved in the buyer's favour by our review team. Refunds are made to the original payment method through our payment partner and may take 5–10 working days to reflect, depending on the bank or UPI provider.
5. When refunds are NOT issued
No refund is given once the buyer has confirmed delivery and the order is marked completed. No refund is given for: a change of mind after delivery; the buyer losing access due to their own actions (sharing credentials, violating game rules, or getting the account banned after handover); bans or restrictions imposed by the game publisher after a successful handover; or claims that cannot be verified because the conversation or payment happened outside the platform.
6. Disputes
Either party may raise a dispute from the order page. While a dispute is open, the escrowed funds are frozen and are not released to either side. Our team reviews the order thread, delivery notes and evidence, and decides whether the funds are released to the seller, refunded to the buyer, or split. The platform's decision after review is final.
7. Platform commission
The platform commission is earned on completed orders. If an order is refunded in full to the buyer, the commission is not charged and the seller receives no payout for that order. Commission is not refunded on completed orders.
8. Publisher risk
Most game publishers prohibit account transfers in their terms of service. Trading is done at the user's own risk. Pro Player Market is not responsible for any suspension, ban or loss of access imposed by a publisher, and such actions by a publisher do not by themselves entitle either party to a refund.
9. Contact
For any refund or cancellation question, raise a dispute from your order or write to support@proplayermarket.in with your order reference (PPM-XXXX-XXXX). We aim to respond within 2–3 working days.