Shipping & Delivery Policy
Everything here is delivered digitally — no parcels, no couriers. This is exactly how a handover works, how long it should take, and who is responsible at each step.
This policy is a working draft written for the platform build. It is not legal advice and should be reviewed by a lawyer before proplayermarket.in goes fully live.
1. Nothing physical is shipped
Every product on Pro Player Market is a digital item — a gaming account, in-game progress, or related access. No courier, parcel, or physical shipment is ever sent, and no shipping charge is added to any order. The word 'delivery' on this platform always means the digital handover of account access from seller to buyer.
2. What 'delivery' means here
Delivery is complete when the buyer receives everything promised in the listing and can independently sign in and take full control of the account. Depending on the game, that usually means: the login email/username and password, any linked recovery email or phone number details, two-factor authentication disabled or handed over, and access to any in-game purchases, purchases receipts or linked items that were advertised. A screenshot, a video, or a 'trust me' promise is not delivery.
3. Seller's delivery obligation and timeline
Once an order moves to 'paid', the seller is notified and is expected to begin the handover promptly. Unless the listing clearly states a different timeline, the seller should complete the handover within 24–72 hours of payment. Sellers who repeatedly fail to deliver on time, or who ask a buyer to pay or communicate outside the platform, face listing removal, payout holds, or a permanent ban.
4. The buyer's inspection window
After a seller marks an order as delivered, the buyer should log in immediately, verify the game, rank, level, region, and the items promised in the listing, and change the password and recovery details to their own. Buyers are strongly advised to do this before confirming receipt, because confirming receipt releases the payout to the seller.
5. How delivery is confirmed
Two separate actions exist and they mean different things. The seller clicks 'Mark delivered' when the handover is done. The buyer then clicks 'Confirm received' on the purchase page, which releases the payout from escrow and marks the order completed. A buyer should only click 'Confirm received' when the account is fully in their control. If anything is missing or wrong, raise a dispute instead of confirming.
6. Delays, partial handovers and no-shows
If a seller has not delivered within the stated time, or has delivered only part of what was promised, the buyer can raise a dispute from the order page. While a dispute is open, the escrowed amount is frozen and is not released to either side. If the seller does not complete the handover within the review period, the order is refunded to the buyer and the seller is not paid. A partial handover is treated as a failed delivery unless both sides agree in writing inside the order thread.
7. Responsibility after delivery
From the moment the buyer confirms receipt, the account and everything that happens inside it belongs to the buyer. Losing access because of the buyer's own actions — sharing credentials, using cheats, violating a game publisher's rules, or failing to secure recovery details — is the buyer's responsibility. Sellers remain responsible for anything that happened before handover, including hidden recovery access, prior violations, or a recovery claim raised by the original owner.
8. Publisher risk
Most game publishers do not allow account transfers in their terms of service. Any suspension, ban, or restriction imposed by a publisher is outside this platform's control. Delivery is considered complete when the buyer has working access as described in the listing, and a later publisher action does not by itself count as a delivery failure.
9. Contact
For any delivery question — a delayed handover, missing details, or a seller who has gone quiet — raise a dispute from your order or write to support@proplayermarket.in with your order reference (PPM-XXXX-XXXX). We aim to respond within 2–3 working days.